Need Help? Start With the Fastest Path
If you already purchased or you’re stuck, start with the quickest path below or email phoenixaccess.team@gmail.com with the right details so support can respond faster.
Choose the Right Starting Point
Setup
Use Setup first if you just purchased and need to get connected.
Portal Test
Use Portal Test if the app will not connect and you think your ISP may be blocking the portal URL.
Plans
Use Plans if you are still deciding which option fits best.
What People Usually Need Help With
Where are my setup instructions?
If you just purchased, check Setup first, then confirm the email used during checkout.
Which device should I use?
Our main recommendations are ONN Android TV 4K first and Fire TV Stick 4K Max second.
Which app should I use on my device?
Start with IPTV Smarters for easiest setup. Use TiviMate or Sparkle TV if you want a stronger TV-style guide.
The app will not connect at all
If the portal URL may be blocked by your ISP, run the Portal Test on normal internet first, then try again on VPN.
I need help understanding my plan or renewal
Use the plan page for pricing questions first, then support if you still need clarification.
Recommended App, Device, and VPN Links
If you want direct device product pages and app links in one place, use these recommended links before contacting support.
Official app links
Recommended Device Product Links
Official VPN links
If your app only works on VPN, the issue is usually ISP or network blocking. These are official VPN vendor sites customers commonly use to test that case.
Curated video walkthroughs
If the customer wants a video, send them to the Resources page for the curated Firestick install videos. Those are for install flow only. The customer should still log in with Phoenix Access credentials only.
Best use of these links
Use the device product links if you need to buy hardware, and use the app links if you need the right player. If the app is installed correctly and the portal still fails, run the Portal Test and compare normal internet vs VPN.
Phoenix Access is not affiliated with these app, device, VPN, or YouTube creators. These links are provided as product and self-help resources only.
Contact Support With the Right Details
Email phoenixaccess.team@gmail.com using the email from checkout, include your device type and a short summary, and support can respond faster.