Refund Policy
This page sets expectations around purchase decisions, secure checkout through Square, activation work, renewals, and refund handling so customers know where things stand before and after checkout.
Review Plans first
Use the Plans page to compare terms and device counts before checkout.
Use Join when ready
Move to Join only when you are ready to choose your option and continue to secure checkout through Square.
Ask pre-purchase questions early
If anything is unclear before purchase, reach out before completing checkout.
Confirm the right fit
Make sure the term and device count match your actual household needs.
Orders move into review
After checkout, orders move into payment confirmation, order review, activation, and setup preparation.
Support may be part of setup
Some customers need support help to complete setup on the correct device path.
Refunds are not automatic
Refund questions are reviewed case by case, especially if payment has been confirmed and activation or support work has already been invested.
Need review?
Email phoenixaccess.team@gmail.com if you have a billing concern or need clarification about a refund review.